Order questions
We ship to the US, all European countries, and a few countries around the world who have free trade agreements with the EU.
A complete list of countries we ship to can be found here.
We ship our packages using DHL, GLS, BPost, DPD, PostNL and others (depending on the country of destination), to make sure your package arrives as quickly and securely as possible to your doorstep!
Regardless of the used carrier, you’ll receive a tracking number from us as soon as it ships.
We pack and ship all orders within 24 hours. After that, the time it takes to reach you, depends on your location:
- To Western Europe: 1 to 3 days.
- To other European countries: up to 7 days.
- To the US: 4 days.
- To other countries, up to 8 days.
A complete list of shipping time per country can be found here.
All our shipments receive a tracking number, which we will send you as soon as we ship your package. You’ll know at all times where your package is.
We try to fill and send your order as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Definitely reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us on info@noctic.com .
We are very proud of the products we’ve made, and we think you will be too. If for any reason however, you find that you’re unhappy about our products, just let us know so that we can help you return your products within 30 days of receipt for a full refund.
Click here for a detailed return procedure.
We offer free shipping on all our products shipped to the US and most Western and Central European countries. For those countries where the shipping costs are higher, we unfortunately have to ask 9,99 Euro. We're hoping to offer lower shipping costs to those countries in the future.
A complete of list shipping price per country can be found here.
We take care of it: you won't pay a cent, dime or penny more than what you see at the checkout. We want you to have a clear and hassle-free experience. Simple.
Payment questions
We accept most payment options:
- Paypal
- Credit cards: VISA, Mastercard, American Express, JCB and Discover
- Debit cards: Bancontact, Maestro, Mister Cash, iDEAL, SOFORT, KBC / CBC and Belfius
- Prepaid cards: Paysafecard
- Bitcoins
At the moment of checkout, you’ll have the possibility to enter a coupon code. The reduction will be calculated immediately, and the new amount to be paid will be displayed.
Product questions
3 years warranty
Our products are carefully engineered, tested and retested. We trust they will last for a very long time, so we feel confident offering you a warranty of 3 years.
30 days money back guarantee
We love the products we've made. But if you feel unhappy for any reason, we will offer you a full refund within 30 days of receipt.
100% satisfaction
We want you to be 100% satisfied. If you have any question or problem, please contact us. We promise you that we will do our very best to help you!
Designed in Belgium
Our Belgian team spends a lot of time designing products so you would proudly want to show them to your friends.
You can find all our product manuals on our support page.
Company questions
We are an international team of young entrepreneurs, engineers, designers and web developers, with a passion for innovation and technology.
This is reflected both in our products and our business model. Through the use of modern technology and business practices (such as the clever use of internet, automatisation, clever logistic solutions, international cooperation,...) we can offer products for a much more reasonable price than our competitors, while sticking to our most important value of offering products of the highest quality only.
While our headquarters are in Gent, Belgium, our team members are located in many locations around the world. The international character of our team allows us to deliver the best skills and most efficient solutions that the world has on offer.
Noctic BVBA
Park ter Kouter 10
9070 Heusden
Belgium
VAT number: BE0563.847.934
